Frequently Asked Questions

Have questions about your new hot tub? Crystal River Spas has the answer!

Check out our frequently asked questions section find out all the information you need to buy, maintain and upkeep your new day spa.

The small and medium sized Hot Spring Spas do not require a concrete pad. They can be placed on a pea gravel, 4×4 timbers, landscape pavers or a deck built to support the weight of the spa you select. The largest models will require a 4” thick, rebar reinforced concrete pad.
No building permit is required to install a portable spa.
Crystal River Spas has the largest spa showroom on the western slope. We have 18 models on display, many with water so that customers can feel and see the differences between models. You are also welcome to test soak to help you determine what features are most important to you.
Many models operate with 100V dedicated 20 amp electrical service. The largest spas operated with 220V dedicated 50 amp electrical services.
No plumbing will be required. The spa fills with a garden hose and will drain with a garden hose.
Average energy expenses are less that $30.00 per month during the cold winter season, and considerably less in the summer and spring months.
Spa maintenance is very simple. Hot Springs has made water care very easy with excellent filtration, ozone systems and maintenance free interior and exterior surfaces. You should plan fifteen minutes once a week to balance the water chemistry, check the filters and add water to the spa if necessary.
Through your feedback we’ve learned that a salt water hot tub is exactly what many hot tub shoppers have been looking for. ACE salt water sanitizing system provides Hot Spring® Spas with a significant competitive advantage. We want to ensure that you have all the facts about the ACE system so that you can address any misinformation hot tub shoppers may hear from your local competition. We’ve updated the ACE Frequently Asked Questions document to provide clear explanations of the technology and the ownership experience for our customers.

The updated FAQ document is attached to this OMB and is also posted in the ACE section of the Extranet. While the information provided in the FAQ document may be more detailed and technical, we encourage you to review the document and to share it with your customers as you see fit.

Chemical Questions

Alkalinity is the capacity for water to neutralize acids.  This capacity is caused by the water’s content of carbonate, bicarbonate, hydroxide and occasionally borate, silicate, and phosphate.

pH is an expression of the intensity of the acid condition of a liquid.  Furthermore, alkalinity and pH are different because water does not have to be strongly basic (high pH) to have a high alkalinity – EPA

Therefore, low Alkalinity will allow the pH to swing when other products with high or low pH are added to the water. The high Alkalinity tends to increase the pH.  That’s why there is Alkalinity increasing and not decreasing.  pH goes up with Alkalinity going up.  pH down will bring both down.  Low Alkalinity will not bring down pH by itself.  So, you need a product like Alkalinity Up. This will bring up the Alkalinity without bringing up the pH.

Three Top Reasons Why:
a) The floater is unable to control the rate at which the sanitizer is dissolved into the water. When a floater is first placed in a spa, the sanitizer level can be extremely high. High sanitizer levels can chemically burn or discolor the spa’s shell or the underside of the cover. Then, after a period of time, the sanitizer level dispensed by the floater will fall to near zero.
b) Floaters tend to stay in one area of the spa most of the time (usually over the cool down seat), causing this area to be exposed to extreme sanitizer levels.
c) The floater may allow pieces of the highly concentrated sanitizer to fall out and settle on the floor or seat of the spa shell. These pieces of sanitizer will chemically blister the spa shell. Your spa shell is specifically designed to resist the effects of spa chemicals. But there is no spa surface that can withstand this type of highly concentrated chemical. Remember, chemical abuse is specifically not covered under the terms of the warranty.
There are two types of chlorine in your spa. The first is the Free Available Chlorine (FAC), which is the chlorine available to sanitize your spa. This type of chlorine does not have an odor. The second is Chloramine, which is residue from chlorine already expended. Chloramines have a strong chlorine odor. The smell from Chloramines can be eliminated by “shocking” the water. If you smell chlorine in the water your spa is reminding you to add a shock treatment.

Soft water is essentially the same as regular water except that most or all of the calcium has been replaced by sodium. Soft water may be corrosive to the heater and other components. Replacement of spa components damaged by soft water is extremely expensive.

While over-exposure to any chemical can be unhealthful, many low levels of chemicals are effective and beneficial. In the case of spa water, the chemicals recommended in the Hot Spring® water maintenance program are needed to protect the user from water-borne pathogens (disease-causing microbes) and to prevent corrosion of spa components.
The chemical levels and water quality of the water in the spa are under your direct control. With proper basic care, the spa will provide many years of hot water relaxation. If you are unsure about any chemical or its usage in the spa, contact your Authorized Dealer, or Watkins Manufacturing Corporation.