Through your feedback we’ve learned that a salt water hot tub is exactly what many hot tub shoppers have been looking for, and that the ACE salt water sanitizing system provides Hot Spring® Spas with a significant competitive advantage. We want to ensure that you have all the facts about the ACE system so that you can be the product expert, sell the system with confidence, and address any misinformation hot tub shoppers may hear from your local competition. We’ve updated the ACE Frequently Asked Questions document to provide clear explanations of the technology that drives the ACE system and how that translates to a better hot tub ownership experience for our customers.
The updated FAQ document is attached to this OMB and is also posted in the ACE section of the Extranet. While the information provided in the FAQ document may be more detailed and technical than what many customers are looking for, we encourage you to review the document and to share it with your customers as you see fit.
Alkalinity is the capacity for water to neutralize acids. This capacity is caused by the water’s content of carbonate, bicarbonate, hydroxide and occasionally borate, silicate and phosphate.
pH is an expression of the intensity of the basic or acid condition of a liquid. Furthermore, alkalinity and pH are different because water does not have to be strongly basic (high pH) to have a high alkalinity – EPA
Therefore, low Alkalinity will allow the pH to swing when other products with high or low pH are added to the water, high Alkalinity tends to increase the pH. That’s why there is Alkalinity increaser and not decreaser. pH goes up with Alkalinity going up. pH down will bring both down. Low Alkalinity will not bring down pH by itself. So, you need a product, Alkalkinity Up, that will bring up the Alkalinity without bringing up the pH.
a) The floater is unable to control the rate at which the sanitizer is dissolved into the water. When a floater is first placed in a spa, the sanitizer level can be extremely high. High sanitizer levels can chemically burn or discolor the spa’s shell or the underside of the cover. Then, after a period of time, the sanitizer level dispensed by the floater will fall to near zero.
b) Floaters tend to stay in one area of the spa most of the time (usually over the cool down seat), causing this area to be exposed to extreme sanitizer levels.
c) The floater may allow pieces of the highly concentrated sanitizer to fall out and settle on the floor or seat of the spa shell. These pieces of saniizer will chemically burn (blister) the spa shell. Although your spa shell is specifically designed to resist the effects of spa chemicals no spa surface can withstand this type of highly concentrated chemical. Remember, chemical abuse is specifically not covered under the terms of warranty.
Soft water is essentially the same as regular water except that most or all of the calcium has been replaced by sodium. Soft water may be corrosive to the heater and other components. Replacement of spa components damaged by soft water is extremely expensive.