great company and great line of hottubdbeen using hottubs since 1995 and no doubt this company is the best
00:32 24 Nov 23
The team at Crystal River spas was excellent. Ordering process and on time delivery were impressive. Delivery and install was very professional. I would highly recommend CR for any spa or hot tub needs.
00:25 12 Nov 23
01:54 12 Oct 23
I personally injoyed the visit, There were professional and friendly and answered all questions .We are Happy customers and are now Injoying our new Hot Tube , Thank you Crystal River Spas
04:27 30 Sep 23
I recently purchase a Hot Springs spa from Crystal River and everything was easy and the hot tub is amazing! Brad did a great job explaining all the different hot tubs that they offer and made it easy for me to pick the right one for my family. Jake then made the delivery and installation process a breeze. I shopped around before purchasing the hot tub and am glad I went with Crystal River. I highly recommend them.
17:14 22 Sep 23
Great customer service from showroom to install and beyond!
18:52 06 Sep 23
18:51 06 Sep 23
Cheap company. Lie to you on what you need to hear to get what they want.
18:50 06 Sep 23
18:49 06 Sep 23
18:48 06 Sep 23
As a worker there i wasnt paid what they told me i was going to get paid for. There demand for services is quite insane and run there workers ragged. I would not even recommend this job to a homeless guy that NEEDED WORK. Say one thing do another company.
22:48 23 Aug 23
Absolutely, loved the service from Crystal River Spa. Client just bought a new hot tub and we couldn't be happier with the service provided. They came out to the site to see how to facilitate the whole situation and how to best suit us. Thanks
21:51 20 Aug 23
Don’t have much good to say other than they were friendly when you talk to. We felt like they hid a few of the charges and were misleading about some “costs” until they sent the final bill. For example we talked about a salt system the entire time which I assumed was part of the cost when we made the purchase (lots of line items on the quote could have covered it and one even mentioned “freshwater system”, but ended up getting added on at the end. Additionally was told crane would be $700, they measured distance, we knew a boom truck wouldn’t work, and it was indicated in the store that itl be that amount but when the bill came it was $1655. Last thing is once the spa was delivered and set up they didn’t follow back up or even give us the chemicals or start up kit until nearly two weeks later and was left feeling a bit in the dark. They promised to send videos, give a cheat sheet, etc but never happened. When they eventually dropped off chemicals they didn’t tell us when or coordinate to go over things, was just left at the door. Overall pretty disappointed after hearing good things about them.
20:13 16 Aug 23
14:23 27 Jul 23
Jake and his team do an excellent job. We are very happy with our hot tub and the monthly maintenance service that we get from Crystal River Spas.
14:26 26 Jul 23
Outstanding service during the delivery and set up process. The staff went above and beyond to accommodate our tight schedule. They were efficient, knowledgeable, pleasant, and responsive when minor issues arose. Our hot tub is well-made, arrived in excellent condition, and functioning perfectly. The service team maintaining the tub is polite, personable, professional, informative, and doing an outstanding job maintaining our water quality. Kudos to Crystal River Spas.
00:52 22 Jul 23
They did a great job from beginning to end. Very friendly and helpful. Would highly recommend
02:52 24 May 23
We have been customers for about 25 years. They used to be good. Apparently they don't have time anymore to deal with down valley. We had a small leak last September, 2021; it took two months before they could look at it; then they said it would be February, 2022 before they could deal with it. Guess what, it's June and they are still a month out. I'm pretty sure the hot tub is trashed by now.Update: The previous post was made in June, 2022. In July, 2022 they finally came to pick up the hot tub. In January, 2023 they said it would still be about two weeks. It's now late May, 2023 - more than 1 1/2 years - and still no hot tub. I'm sorry, but this is just rediculous. Are they renting out my hot tub?
17:26 06 Mar 23
We love our new spa from Soak! The process was so simple and Darlene and her team were great to work with!
02:40 17 Feb 23
Love the attention to detail with the service team and how they handle our hot tub perfectly.
20:09 15 Feb 23
Crystal River Spas was a fabulous choice for us - product perfect, service spectacular and the hand holding throughout the entire process was right onWe would highly recommend Crystal River Spas
23:50 26 Jan 23
If you're looking to do something special, fun and unique, I highly recommend renting a hot tub from Crystal River Spas. We were in the valley over the winter holidays, and rented a hot tub to surprise our daughter's (10 and 4). Crystal River handled the drop off, all of the setup and were great to work with. We all had fun and great memories we'll never forget.
17:12 23 Jan 23
Crystal River Spas is simply the best!! We have purchased three Hot Springs hot tubs from them over 22 years and several moves. Joan and Jake are amazing and like family to us. They have never failed to take care of any questions, concerns, or issues we have.We recently moved from the Roaring Fork valley and decided to purchase our fourth Hot Springs tub. We came back to Carbondale several times and they spent hours of their time helping us select our new model and size, fully aware they were unable to sell us a tub because of the distance we moved.Their product knowledge is amazing and they are always happy to answer your questions or share tips and techniques for your hot tub experience.We always stop by to catch up and visit whenever we are back in the area.
19:09 22 Jan 23
Fantastic service! Darlene, Jake, and crew were amazing! We’re loving our new hot tub!
21:30 16 Jan 23
Great service! Very on top of things in general! Pre-delivery communication needs to be a bit better but otherwise great! Would highly recommend !
22:00 30 Dec 22
Great hot tub rental. The kids had so much fun.
18:30 20 Dec 22
Working with Crystal River Spas was great! They worked with me to pick the right hot tub and get it in place during the crunch of the holiday season. The owners, Jake and Darlene, even came out on a Saturday and helped install to assure everything went according to plan. They continue to answer questions and take care of me after the job was done, highly recommend.
01:09 17 Dec 22
Bonne réceptionBonne attention
00:30 17 Dec 22
Unfortunately, I have been trying to get my spa serviced since the summer. I have called and left voice mail messages as well as sent emails with no response for months.
15:23 12 Dec 22
Super people and very responsive!
23:43 07 Dec 22
Purchased an amazing hot springs tub from Crystal River, and have a great experience start to finish. Jake is great at communicating and keeping me in the loop. Bryce and his guys did a great job on the install and educating myself and my family. Even the crane operator was was courteous and professional and highly skilled. I highly recommend anyone looking for a hot tub or hot tub service contact Crystal River Spas.
01:44 07 Oct 22
Great communication. The guys who installed were very nice and knowledgeable. Overall great experience.
Angela Aibner Strode
17:18 22 Sep 22
I had a great purchase experience at Crystal River which has unfortunately been replaced by a negative experience with their service department. Since I live in Rifle, they will not schedule a time for their service tech to come to my house, but instead said he will come over "on his way home...if he has time after his other service calls." So basically I just have to hope that the tech finishes his up-valley work early. It's been over a month since my first call to Crystal River and no one has come out yet. On the phone, they were rude and demeaning, perhaps because I live down-valley, or maybe they treat everyone this way. In my search for other hot tub experts, I contacted the Hot Tub Guy out of Eagle and he has been kind, professional, and prompt.
21:11 16 Aug 22
Excellent service and support. Many thanks to Bryce in getting everything setup!
14:40 31 Jul 22
17:55 02 May 22
It was amazing to work with Brad at Crystal River Spas to find the perfect hot tub for our clients! He was incredibly knowledgeable, helpful, resourceful, patient, friendly, and definitely went the extra mile to make sure everything was a perfect fit! We look forward to working with Brad and Crystal River Spas for many years to come! Thank you Brad and your team for making this big purchase a success! We're very thankful you're here in Carbondale, Colorado!
15:13 21 Mar 22
We purchased the hot tub 2 years ago from Crystal River/Soak spas. They've serviced it since then and we're extremely satisfied with the tub and service.
15:32 06 Mar 22
The salesperson, Brad, was great. very knowledgeable and comfortable. The after sale process was smooth with lots of communication
23:07 11 Feb 22
Very knowledgeable. Super helpful and always pleasant. Delivery and start up of our hot tub was first rate! Highly recommend!
22:40 10 Dec 21
Awesome place and staff
22:06 06 Dec 21
Fantastic, helpful, professional team with many years of experience.
17:42 28 Nov 21
Renting a spa from Crystal River Spas was just what we needed for a weekend full of relaxation! Great service, great spa, and for a great price too. The tub was delivered on time, set up quickly and professionally, and when the fun was over, they picked it up right away! I will definitely be renting from them again in the near future.
20:34 23 Nov 21
I never imagined being able to RENT a hot tub from Crystal River Spas. It’s honestly genius. Anyone with a pulse will enjoy the convenience, health benefits and just plain relaxation. So impressed with this service, I highly recommend trying one out.
18:35 26 Aug 21
Thanks guys for another awesome hot tub!! Jake, Darlene and Joan do a great job selling hot tubs. The men that came to set it up were very thorough and knowledgeable.
21:31 20 May 21
David S Smith
17:31 01 May 21
Selling a superior product like Hot Springs is not the hard part - what really sets Crystal River Spas apart is the extraordinary service ethos owner Jake Boyles has instilled throughout his team. Long after the purchase of our Hot Springs Aria model, Crystal River was there for us. When we recently moved to a new home several hundred miles away, Jake arranged crane service, temporary storage, facilitated the tub's shipment, and researched and recommended the best dealer for us in our new location. Much of his assistance was offered without recompense. I cannot recommend Crystal River Spas too highly; they are simply the best.
19:24 24 Mar 21
I don't know much about the chemicals I sit in when I use my hot tub, I do know that every time I've had my hot tub serviced, the smell of the chemicals is overpowering, and I've gotten just so many rashes.I have a bad back, so the hot water is always very helpful, but numerous burning rashes do to unbalanced chemical levels is not a fair trade off.Basically becoming a lizard man in exchange for my back pain relief. Poor
17:51 03 Mar 21
The best! We purchased our hot tub from Jake and he and his team have been terrific since day 1. Installation was flawless and they are always accessible and highly responsive whenever we have a question or need assistance. Highly recommend!!
19:36 04 Feb 21
LOVE my new hot tub! And Crystal River Spas could not be nicer to work with.
18:02 18 Jan 21
Excellent hot tub, service, and installation thank you Jake!
I have used crystal river spa to purchase hot tubs and used their service for over 20 Years.The whole staff is Professional, knowledgeable, service oriented and mostly responsive.I appreciate that they are here in the Aspen Valley ‘Tom Thomas P Danis
They are honest about the spas they sell and are direct about what will work for you and your property rather then just trying to sell you something for their profit. their service people actually come and do the job they promise, following up with commitments they have made. My previous experience on service has been untrained, unreliable service staff leaving poorly cleaned pools or spas and no accountability by the service department or owners. Thank you Crystal Springs!
Jake, Joan and the crew have outstanding customer service! I felt very well taken care of and it was a piece of cake. They delivered, installed and set it up! I highly recommend supporting this local business!
Jake and the team @ Crystal River Spas did an excellent / fantastic job guiding us thru our first Hot Tub purchase. From the consultive approach on choosing the right model for our needs and space to the professional and courteous installation team not to mention the friendly demeanor of all of the staff. Thanks again for the great experience! We look forward to many years to enjoyment with our new Hot Tub and the comfort of knowing that Crystal River Spas is there when we need them.
Jake was fantastic in terms of coming up to our house and helping to select the ideal location, through to seeing our hot tub was filled up and ready to soak in. We love the hot tub and service at Crystal River Spas. They were great about getting it delivered, up and running and coordinating with the electrician, and also came out to give us a tutorial and cheat sheet on how to service the hot tub/keep it clean. Great service and the hot tub really is incredible!
Choosing the right spa for us and making the purchase was very easy at Crystal River Spas. Everyone is very friendly and knowledgeable about their spas. The delivery went smoothly and I have absolutely loved my first few nights in my new hot tub!
The entire company has been fantastic through my hot tub install experience. They went above and beyond to help me understand maintenance, wiring, placement and gave me their personal numbers so I could get fast answers in the future. I'm so happy with my new hot tub. Everyone should buy from Crystal River Spas. 10 stars!
Everyone at the store was very helpful and knowledgeable. We found exactly what we needed for the space that we had in mind. The delivery guys were quick and helpful explaining the different chemicals that would be needed to keep our spa looking good.