Great communication. The guys who installed were very nice and knowledgeable. Overall great experience.
Angela Aibner Strode
17:18 22 Sep 22
I had a great purchase experience at Crystal River which has unfortunately been replaced by a negative experience with their service department. Since I live in Rifle, they will not schedule a time for their service tech to come to my house, but instead said he will come over "on his way home...if he has time after his other service calls." So basically I just have to hope that the tech finishes his up-valley work early. It's been over a month since my first call to Crystal River and no one has come out yet. On the phone, they were rude and demeaning, perhaps because I live down-valley, or maybe they treat everyone this way. In my search for other hot tub experts, I contacted the Hot Tub Guy out of Eagle and he has been kind, professional, and prompt.
21:11 16 Aug 22
Excellent service and support. Many thanks to Bryce in getting everything setup!
14:40 31 Jul 22
03:46 08 Jun 22
We have been customers for about 25 years. They used to be good. Apparently they don't have time anymore to deal with down valley. We had a small leak last September; it took two months before they could look at it; then they said it would be February before they could deal with it. Guess what, it's June and they are still a month out. I'm pretty sure the hot tub is trashed by now.
17:55 02 May 22
It was amazing to work with Brad at Crystal River Spas to find the perfect hot tub for our clients! He was incredibly knowledgeable, helpful, resourceful, patient, friendly, and definitely went the extra mile to make sure everything was a perfect fit! We look forward to working with Brad and Crystal River Spas for many years to come! Thank you Brad and your team for making this big purchase a success! We're very thankful you're here in Carbondale, Colorado!
15:13 21 Mar 22
We purchased the hot tub 2 years ago from Crystal River/Soak spas. They've serviced it since then and we're extremely satisfied with the tub and service.
15:32 06 Mar 22
The salesperson, Brad, was great. very knowledgeable and comfortable. The after sale process was smooth with lots of communication
23:07 11 Feb 22
Very knowledgeable. Super helpful and always pleasant. Delivery and start up of our hot tub was first rate! Highly recommend!
00:29 01 Feb 22
Crystal River Spas is an excellent company. I’ve been a customer over 10 years and they have provided quality hot tubs with prompt professional service.
22:40 10 Dec 21
Awesome place and staff
22:06 06 Dec 21
Fantastic, helpful, professional team with many years of experience.
17:42 28 Nov 21
Renting a spa from Crystal River Spas was just what we needed for a weekend full of relaxation! Great service, great spa, and for a great price too. The tub was delivered on time, set up quickly and professionally, and when the fun was over, they picked it up right away! I will definitely be renting from them again in the near future.
20:34 23 Nov 21
I never imagined being able to RENT a hot tub from Crystal River Spas. It’s honestly genius. Anyone with a pulse will enjoy the convenience, health benefits and just plain relaxation. So impressed with this service, I highly recommend trying one out.
18:35 26 Aug 21
Thanks guys for another awesome hot tub!! Jake, Darlene and Joan do a great job selling hot tubs. The men that came to set it up were very thorough and knowledgeable.
21:31 20 May 21
David S Smith
17:31 01 May 21
Selling a superior product like Hot Springs is not the hard part - what really sets Crystal River Spas apart is the extraordinary service ethos owner Jake Boyles has instilled throughout his team. Long after the purchase of our Hot Springs Aria model, Crystal River was there for us. When we recently moved to a new home several hundred miles away, Jake arranged crane service, temporary storage, facilitated the tub's shipment, and researched and recommended the best dealer for us in our new location. Much of his assistance was offered without recompense. I cannot recommend Crystal River Spas too highly; they are simply the best.
19:24 24 Mar 21
I don't know much about the chemicals I sit in when I use my hot tub, I do know that every time I've had my hot tub serviced, the smell of the chemicals is overpowering, and I've gotten just so many rashes.I have a bad back, so the hot water is always very helpful, but numerous burning rashes do to unbalanced chemical levels is not a fair trade off.Basically becoming a lizard man in exchange for my back pain relief. Poor
17:51 03 Mar 21
The best! We purchased our hot tub from Jake and he and his team have been terrific since day 1. Installation was flawless and they are always accessible and highly responsive whenever we have a question or need assistance. Highly recommend!!
19:36 04 Feb 21
LOVE my new hot tub! And Crystal River Spas could not be nicer to work with.
18:02 18 Jan 21
Excellent hot tub, service, and installation thank you Jake!
21:48 04 Jan 21
Great service! The guys were so friendly and helpful. Loving the evening soaks. Highly recommend!!!
17:55 04 Jan 21
CRS was the best money I spent in 2020! I love my new spa and the men that installed it were great! Very professional and pleasant to deal with. Jake and Darleen are a pleasure to work with. Thank you very much- I feel better each day!
03:35 29 Dec 20
Sopris Home Care
03:34 29 Dec 20
17:49 28 Dec 20
Very happy with our product and the installation experience! Thanks for the personal drop off of product during the pandemic.
02:58 23 Dec 20
02:04 23 Dec 20
Wonderful service and staff! (Darlene, Jake, Mark etc.) Timely and thorough response to my questions and product arrived on time! Friendly service and easy to work with. Thank you all for your time and expertise! And a big thank you to Richie’s Crane!
23:28 22 Dec 20
Jake and the team went above and beyond to provide the very best customer service possible. The team is knowledgeable, communicates well, and delivers an exceptional product. Their delivery team was highly professional, taking the time to walk me through the tub features and left the setup area much the same way they found it. While I pride myself in finding the flaws in almost any service, I have to admit that in this instance there is no reason to complain. The team at Crystal River Spas is top shelf and has earned my highest recommendation.
21:20 22 Dec 20
I can't say enough great things about this family business! We've been customers for over 20 years and just bought our 2nd hot tub from them. Everything was seamless and enjoyable: From Joan and Jake and the office staff to Mark and Bryce delivering our hot tub. (They have this down to a science and really seem to enjoy their jobs and working together). Excellent customer service and service department! It's just a happy place to be, and they are all great people to work with when you're in the market for a new hot tub or anything hot tub related. Oh, and we love our new tub!
18:57 18 Dec 20
Jake and his crew are very professional and knowledgeable. I not only use Crystal River Spas for all of the homes that I build and remodel, I use them for my home as well.
01:56 25 Nov 20
13:40 08 Nov 20
Love my new hot tub. The purchase and install was seamless and pleasant.
Sonny Conley, M.A.
19:58 27 Oct 20
Incredible customer service! Jake and his team were very accommodating and flexible with the timing and placement of our tub! Installation was a breeze and the tub is AMAZING!! If you are in the market for a hot tub, stop in and treat yourself to friendly, trustworthy and excellent customer care!!
23:40 20 Oct 20
Becky and I are very pleased with our new Hot Springs Spa Tub and Covana cover from Crystal River Spas. From the moment we visited the store to the installation, Jake has been amazing. As we are new to the area he was instrumental in helping us source and manage all the vendors needed to create our backyard oasis. When the day of installation arrived, the Crystal River Spas Team were very professional and efficient...providing us with an excellent tutorial and not leaving until every question we had was answered. A truly great product and outstanding experience. We highly recommend Crystal River Spas!
16:16 19 Oct 20
Their customer service was excellent from the deposit to the delivery. The delivery and installation crew was professional, courteous, and knowledgeable. Very pleased with our purchase.
19:39 09 Oct 20
I want to thank Jake and the others at CRS for some great service. Very pleased with our purchase. Installation staff was outstanding! I'd recommend them to anyone in the market for a new hot tub.
22:13 02 Oct 20
I have to say from the first time I walked into Crystal River spas and was greeted I was impressed. The entire staff are super professional and the whole buying process was super relaxed and easy. I was not pressured into buying anything that I didn’t want or any accessories that I didn’t need. Jake is an awesome salesman and he has a gift for what he does. He kept me up to date from the date of purchase until they shipped our hot tub from California. When it arrived he inspected it and had the installers deliver it just a few days later. Mark and the whole installation team are super professional, friendly, and very knowledgeable about the product. They walked me through all the maintenance and had my Hot tub full of water within an hour and working shortly there after. These guys are awesome!
17:32 02 Oct 20
Jake at Crystal River Spas was amazing to work with! I did a lot of research before deciding to buy my first hot tub and talked to a lot of friends with them. The amazing service here from CRS is why I decided to go with them. Jake was friendly, informative, and gave me a great deal. I knew what deal I was willing to accept, and when he sent the estimate in came in under, so I didn’t even need to haggle! Delivery day was a breeze, Mark was super nice and showed me how to use everything and what to do and expect with pH levels and such. I highly recommend CRS!
00:15 10 Sep 20
Like so many of our neighbors, when the pandemic hit, we started spend *a lot* of time at home, and began to consider the things that would make our home a little more like a stay-at-home vacation. For many years we dreamed of owning a hot tub and we decided to go with the "Hot Tub Experts," just like the radio jingle says. We loved the model we chose and CRS worked hard to get it to us as quickly as possible. Our first contact prepared us with everything we would need to get the site ready and delivery was not only easy, the delivery team's efficient and friendly service added to our family's already palpable excitement. We've been using it regularly, and love the fact we can spend an hour (or more) altogether without phones or screens and just talk, look at the stars and, yes, relax. Our new spa makes it feel like these are almost normal times, just better. Can't wait for winter! Thank you Crystal River Spas!
14:04 04 Sep 20
We had a great experience at Crystal River Spas. We wanted a hot tub to use in the next few months with guests but worried that everything would be on back order for months. Jake found us one that was coming in that week that worked perfect for us. The delivery went smoothly and we are very happy with our purchase!
20:35 31 Aug 20
Great product and service! Very professional. They held to all of their commitments during a difficult period. Their deliver & installation team did an unbelievably great job on a very difficult installation. They were committed to getting it right. I can't ask for anything more.
14:03 28 Aug 20
Customer Service was outstanding, which is refreshing that it still exists!Installers ( Mark & Bryce) very courtesy & knowledgeable, answered all our question as well as concerns. Enjoying our Hot Tub...Thank you!
12:52 24 Jul 20
Jake and the rest of the team at Crystal River Spas have been fantastic. We love our new hot tub, and the installation has been very smooth. We appreciate their professionalism and great service!
15:46 14 Jul 20
Knowledgeable helpful staff.
17:56 24 Jun 20
After our 22 year old hot tub gave up the ghost, we turned to Crystal Rivers Spas for help. They were amazing. After we called them, Jake was out here the next day wearing a mask to protect him and us from Covid-19. He assessed our situation, invited us into the showroom where we picked the perfect salt water hot tub for us. In a few days our new tub was installed. Their customer service is second to none. Jake called and followed up with us every step of the way. We would recommend Crystal River Spas to anyone looking for a great price and honest workmanship. If there was another star ⭐️ available, I would give it to them.
I have used crystal river spa to purchase hot tubs and used their service for over 20 Years.The whole staff is Professional, knowledgeable, service oriented and mostly responsive.I appreciate that they are here in the Aspen Valley ‘Tom Thomas P Danis
20:35 28 May 20
00:30 23 Apr 20
Simply the best, great product and even better staff.
03:10 17 Apr 20
These guys were the best to work with. I told them what I was looking for and they gave me the options that fit my needs. I could not be more happy. The staff is amazing, friendly and knowledgeable! Look no further
04:04 13 Apr 20
Awesome folks who are very easy to work with. We were very pleased with the hot tub and the whole delivery and installation process.
They are honest about the spas they sell and are direct about what will work for you and your property rather then just trying to sell you something for their profit. their service people actually come and do the job they promise, following up with commitments they have made. My previous experience on service has been untrained, unreliable service staff leaving poorly cleaned pools or spas and no accountability by the service department or owners. Thank you Crystal Springs!
Jake, Joan and the crew have outstanding customer service! I felt very well taken care of and it was a piece of cake. They delivered, installed and set it up! I highly recommend supporting this local business!
Jake and the team @ Crystal River Spas did an excellent / fantastic job guiding us thru our first Hot Tub purchase. From the consultive approach on choosing the right model for our needs and space to the professional and courteous installation team not to mention the friendly demeanor of all of the staff. Thanks again for the great experience! We look forward to many years to enjoyment with our new Hot Tub and the comfort of knowing that Crystal River Spas is there when we need them.
Jake was fantastic in terms of coming up to our house and helping to select the ideal location, through to seeing our hot tub was filled up and ready to soak in. We love the hot tub and service at Crystal River Spas. They were great about getting it delivered, up and running and coordinating with the electrician, and also came out to give us a tutorial and cheat sheet on how to service the hot tub/keep it clean. Great service and the hot tub really is incredible!
Choosing the right spa for us and making the purchase was very easy at Crystal River Spas. Everyone is very friendly and knowledgeable about their spas. The delivery went smoothly and I have absolutely loved my first few nights in my new hot tub!
The entire company has been fantastic through my hot tub install experience. They went above and beyond to help me understand maintenance, wiring, placement and gave me their personal numbers so I could get fast answers in the future. I'm so happy with my new hot tub. Everyone should buy from Crystal River Spas. 10 stars!
Everyone at the store was very helpful and knowledgeable. We found exactly what we needed for the space that we had in mind. The delivery guys were quick and helpful explaining the different chemicals that would be needed to keep our spa looking good.