Testimonials

Kate Roberts
Kate Roberts
17:24 10 Jul 20
Great service. Really nice people. Quality product.
Timm Fautsko
Timm Fautsko
17:56 24 Jun 20
After our 22 year old hot tub gave up the ghost, we turned to Crystal Rivers Spas for help. They were amazing. After we called them, Jake was out here the next day wearing a mask to protect him and us from Covid-19. He assessed our situation, invited us into the showroom where we picked the perfect salt water hot tub for us. In a few days our new tub was installed. Their customer service is second to none. Jake called and followed up with us every step of the way. We would recommend Crystal River Spas to anyone looking for a great price and honest workmanship. If there was another star ⭐️ available, I would give it to them.
Thomas P Danis
Thomas P Danis
20:57 08 Jun 20
I have used crystal river spa to purchase hot tubs and used their service for over 20 Years.The whole staff is Professional, knowledgeable, service oriented and mostly responsive.I appreciate that they are here in the Aspen Valley ‘Tom Thomas P Danis
Michael Colangelo
Michael Colangelo
20:35 28 May 20
Joe Scofield
Joe Scofield
00:30 23 Apr 20
Simply the best, great product and even better staff.
Josh Bennett
Josh Bennett
03:10 17 Apr 20
These guys were the best to work with. I told them what I was looking for and they gave me the options that fit my needs. I could not be more happy. The staff is amazing, friendly and knowledgeable! Look no further
Eric Rosenthal
Eric Rosenthal
04:04 13 Apr 20
Awesome folks who are very easy to work with. We were very pleased with the hot tub and the whole delivery and installation process.
Nikki Little
Nikki Little
11:45 06 Apr 20
Always helpful with our questions. Great local business.
Edward Sands
Edward Sands
23:00 04 Apr 20
I purchased my Hot Springs Spa about 2 years ago from this company and am very pleased with this company. Everyone is very knowledgeable about the equipment it sells and are always friendly. When I call with a question they can always answer it. Very reasonable prices.
doug self
doug self
14:01 04 Apr 20
Joan and Jake provide a great product and fast, efficient service.
D Fleischman
D Fleischman
12:05 04 Apr 20
As a part time resident. maintenance of my hot tub is so important. Jake and Joan see up a schedule that keeps the water quality high and clear at all times. If a problem is noticed it is addressed and resolved quickly. A local company with exceptional customer service who really knows and cares about their customers. I recommend them highly
jason kreiling
jason kreiling
20:08 03 Apr 20
Everyone in the store is very helpful and knowledgeable. I have even asked questions by email and received a response in a responsible amount of time.
Ron Golbus
Ron Golbus
19:59 03 Apr 20
CRS is the best in the business. From the personal assistance you receive over the phone, to the excellent technicians that come to my home to attend to service issues, if I have them, especially when I am traveling away from home. I recommend them easily as the best in the business. sincerely, Ron Golbus - President - Graphic Encounter Fine Art
Diane Norton
Diane Norton
19:11 03 Apr 20
They keep our spa in tip-top shape. Great, reliable service!
Danielle Hammond
Danielle Hammond
18:44 03 Apr 20
Our tech arrived when scheduled, did a great job on the tub clean and refill, explained what we were doing right and what we could improve upon. Very knowledgeable and professional.
Clyde Alberts
Clyde Alberts
18:39 03 Apr 20
Crystal River Spas sold us our spa in October of 2007 and has been ready and will to take care of us and the spa upon a call. They are a great group to work with. The tech's are great and knowledgeable to get repairs, if needed done in a timely manner.
April Trulove
April Trulove
18:38 03 Apr 20
Rosemarie Smith
Rosemarie Smith
18:17 03 Apr 20
Great service and attention to detail.
Catherine Bishop
Catherine Bishop
01:42 03 Apr 20
Buying a hot tub from Crystal River Spas was a great experience! We got a hot tub that is a perfect fit for our family and our yard. The customer service was great and I would definitely recommend them to others. Thank you!
Jesse Zucco
Jesse Zucco
19:18 01 Apr 20
Jake is amazing! Every time I need a part or chemicals, the staff is willing and able!! They are my go to hot tub experts! Thanks!!
Jack Fry
Jack Fry
19:45 23 Mar 20
Really good service they know what they are doing and they are cheap hot tubes
Nathan Hawley
Nathan Hawley
18:45 07 Jan 20
The whole team at Crystal River Spas was wonderful to work with, from the sales team all the way through the installation team. We purchased a new tub from them and would not hesitate to recommend to any family or friend.
Salvatore Rocco
Salvatore Rocco
15:01 01 Jan 20
Hot Tub!!!!
Chris Johnson
Chris Johnson
15:54 30 Dec 19
We received our hot tub as a Christmas present from my dad. So awesome to be back in a hot tub after a couple years with out. The install crew was awesome and it was a quick and easy process. Jake is always quick to reply with any questions or concerns as well. Thanks guys
Kate Hudson
Kate Hudson
19:41 19 Dec 19
I could not be happier with the excellent advice and service that the staff and installation crew of Crystal River Spas have given me and my family. Buying a hot tub was a big decision that I was not certain that I was ready to undertake. But the Crystal River Spa team has been there for me every step of the way, to answer my questions, direct me to the right product for me and my needs, and to manage a challenging installation in the face of an on-coming snow storm! I will definitely rely on their service of my tub going forward, and will unreservedly recommend Crystal River Spas to others who are considering a hot tub in the future!
Kat Lieblick
Kat Lieblick
23:51 10 Dec 19
I’ve had 2 hot tubs and purchased my last one through Crystal River Spas about 5 years ago. I love my Hot Springs Spa. I also want to say, Jake and Joan are such a pleasure to work with. They are so nice and are always there to help. They have an awesome team and do exceptional work. Here’s to the team 🥂
John Krueger
John Krueger
18:32 08 Dec 19
Morgan McCarty
Morgan McCarty
21:53 23 Nov 19
LOVE my new Hot Springs hot tub. I had purchased a used hot tub from Jake about 5 years ago and had excellent service then. When it was time to upgrade, Jake was there to help me and was patient and understanding. The delivery crew did an awesome job and we couldn’t be happier!
Trevor R
Trevor R
23:01 22 Oct 19
Dan
Dan
22:23 26 Sep 19
I live remote and drive a long way, past other hot tub dealers, because I had heard good things about Jake and the team, and they gave me a great deal. Now I drive out there for replacement covers and everything else because that are just a lot better to work with.
Carol Matthews
Carol Matthews
22:30 05 Sep 19
Bought our first hot tub from them in 2007. Had to leave it with the home when we moved. Just bought our second hot tub from them for our new home. There are other dealers much closer to us, but we never even considered anyone except Joan and her family's business! They provide exceptional products and service.
Paul Lux
Paul Lux
03:16 23 Aug 19
Bradley Becnel
Bradley Becnel
14:29 10 Aug 19
Great to do business with. Quick and friendly customer service on installation and delivery.
Carol Rickstrew Burns
Carol Rickstrew Burns
22:50 25 Jul 19
They take good care of my spa. Always quick to address any concerns I might have
Sally Beneman Sakin
Sally Beneman Sakin
19:58 25 Jul 19
They are honest about the spas they sell and are direct about what will work for you and your property rather then just trying to sell you something for their profit. their service people actually come and do the job they promise, following up with commitments they have made. My previous experience on service has been untrained, unreliable service staff leaving poorly cleaned pools or spas and no accountability by the service department or owners. Thank you Crystal Springs!
Dan Cole
Dan Cole
14:08 16 Jul 19
Reliable and great service. Never have to worry about our hot tub.
Abbey Fose
Abbey Fose
15:19 15 Jul 19
Gregory Fitzpatrick
Gregory Fitzpatrick
15:01 13 Jul 19
My experience with Crystal River has been very Positive. Happy Happy Happy
Bob MacLean
Bob MacLean
03:56 13 Jul 19
As an absentee homeowner, Crystal Springs Spas not only provides excellent scheduled service but I’ds delightfully proactive informing me when chemistry issues, needed repairs, and in depth cleaning is needed and the follows through immediately and very professionally.Extreme reliable year round service
Dean
Dean
21:00 12 Jul 19
Michael Burns
Michael Burns
23:30 11 Jul 19
We’ve bought multiple tubs from Jake and the team. We also have them serviced by their team. All experiences are always positive, their purchase process is great, they are good at asking questions and getting you the right jacuzzi. They stay on top of the maintenance, they’re quick to react to issues, and they respond well to training and questions along the way. Couldn’t recommend them enough!
Jake B
Jake B
22:41 11 Jul 19
Very reliable and responsive. They do what they say they will when they say they'll do it.
Todd Brewer
Todd Brewer
22:04 11 Jul 19
Ann Gianinetti
Ann Gianinetti
21:09 11 Jul 19
Best hot tub service around! Jake's whole staff is wonderful, on time and friendly. They are so good at finding little things to make my tub better and prevent larger problems in the future. Buy your hot tub and get it serviced here.
Parker Maddux
Parker Maddux
16:33 11 Jul 19
You are the best! Great service. Great people. And you keep our spa going. Thanks.
c balderston
c balderston
22:09 10 Jul 19
I loved dealing with these folks at hello. It's rare that sales service and accounting all work together to form a dynamic whole- even in a small company. However crystal river does it all. Super user friendly and competent. Whenever there has been an issue in the past, their response has been on the money. Would recommend 100% without reservation.
Charlie Sutherland
Charlie Sutherland
20:56 10 Jul 19
Jake and the team @ Crystal River Spas did an excellent / fantastic job guiding us thru our first Hot Tub purchase. From the consultive approach on choosing the right model for our needs and space to the professional and courteous installation team not to mention the friendly demeanor of all of the staff. Thanks again for the great experience! We look forward to many years to enjoyment with our new Hot Tub and the comfort of knowing that Crystal River Spas is there when we need them.
AJ Wedding
AJ Wedding
20:38 10 Jul 19
Professional Diesel & Automotive
Professional Diesel & Automotive
21:52 06 Jun 19
Jake, Joan and the crew have outstanding customer service! I felt very well taken care of and it was a piece of cake. They delivered, installed and set it up! I highly recommend supporting this local business!
Janae Jochum
Janae Jochum
21:48 06 Jun 19
Jake, Joan and the crew have outstanding customer service! I felt very well taken care of and it was a piece of cake. They delivered, installed and set it up! I highly recommend supporting this local business!
Rob Durham
Rob Durham
19:02 31 May 19
Great company to work with.
Linda Penny
Linda Penny
23:37 09 May 19
Friendly people, nice store!!
Susie Mayer Gardner
Susie Mayer Gardner
00:39 08 Jan 19
Crystal River Spas provides excellent customer service. Our spa stopped working and became completely frozen over, two days before a big group was arriving. We couldn’t analyze the damage until the ice melted (which took at least 2 days), but 2 servicemen thought there was little to no chance it would survive. In the meantime, Jake from Crystal River went above and beyond to not only provide a plan B, but also a plan C, in the event the spa had to be replaced. Thank you Crystal River!!
Ken Krehbiel
Ken Krehbiel
23:14 26 Dec 18
Excellent service and great crew! Every tub at some point will need servicing, and it’s nice to know they’re only a couple miles away available to take care of any repairs or needs on short notice. This is my fourth tub from them, and the only place I’ll buy from!
Eric Vensel
Eric Vensel
19:33 21 Dec 18
I have been using Crystal River Spas for a few years now. They are very attentive to the spa, which I greatly appreciate. They are excellent communicators when something needs attention or repair. I never feel pressured to purchase unnecessary services or products, which I greatly appreciate. I feel that I am getting my moneys worth. They have been a great company to work with.
Jack Brendlinger
Jack Brendlinger
16:35 15 Dec 18
Price and professionalism were top notch
Molly Garland
Molly Garland
15:03 24 Nov 18
Charlie Sutherland
Charlie Sutherland
23:33 15 Nov 18
Jake and the team @ Crystal River Spas did an excellent / fantastic job guiding us thru our first Hot Tub purchase. From the consultive approach on choosing the right model for our needs and space to the professional and courteous installation team not to mention the friendly demeanor of all of the staff. Thanks again for the great experience! We look forward to many years to enjoyment with our new Hot Tub and the comfort of knowing that Crystal River Spas is there when we need them.
Victoria Stulgis
Victoria Stulgis
16:37 31 Oct 18
Jake was fantastic in terms of coming up to our house and helping to select the ideal location, through to seeing our hot tub was filled up and ready to soak in. We love the hot tub and service at Crystal River Spas. They were great about getting it delivered, up and running and coordinating with the electrician, and also came out to give us a tutorial and cheat sheet on how to service the hot tub/keep it clean. Great service and the hot tub really is incredible!
Kimberlee Hussong
Kimberlee Hussong
15:28 26 Feb 18
Choosing the right spa for us and making the purchase was very easy at Crystal River Spas. Everyone is very friendly and knowledgeable about their spas. The delivery went smoothly and I have absolutely loved my first few nights in my new hot tub!
Geneve Kashnig
Geneve Kashnig
21:26 07 Feb 18
The entire company has been fantastic through my hot tub install experience. They went above and beyond to help me understand maintenance, wiring, placement and gave me their personal numbers so I could get fast answers in the future. I'm so happy with my new hot tub. Everyone should buy from Crystal River Spas. 10 stars!
Jason Kreiling
Jason Kreiling
15:38 05 Feb 18
Everyone at the store was very helpful and knowledgeable. We found exactly what we needed for the space that we had in mind. The delivery guys were quick and helpful explaining the different chemicals that would be needed to keep our spa looking good.
Guillermo Gallegos
Guillermo Gallegos
17:44 07 Dec 16
Ana Paniagua
Ana Paniagua
01:38 06 May 14
Collin Langer
Collin Langer
05:32 26 Feb 14
Michael Maxson
Michael Maxson
03:23 06 Feb 14
Great job on your video. Great store.
Lindsay Leonard Cheney
Lindsay Leonard Cheney
23:18 01 Jan 14
Terry Monger
Terry Monger
02:38 10 Nov 13
Cody Morrison
Cody Morrison
18:31 12 Aug 13