Crystal River Spas provides excellent customer service. Our spa stopped working and became completely frozen over, two days before a big group was arriving. We couldnt analyze the damage until the ice melted (which took at least 2 days), but 2 servicemen thought there was little to no chance it would survive. In the meantime, Jake from Crystal River went above and beyond to not only provide a plan B, but also a plan C, in the event the spa had to be replaced. Thank you Crystal River!!