Testimonials
Judy Smythe
20:35 29 Sep 24
Jeane Manchester
12:51 21 Sep 24
From start to finish a great customer experience. We are first time spa owners and they made our journey easy. Highly recommend
Stanley Kutnicki
16:05 19 Sep 24
Jake and all of his staff are awesome to work with. It's great to know that Crystal River Spas does such a good job. Super happy with them all!!
Lou White
15:01 10 Sep 24
Carol Pucak
22:25 17 Aug 24
We got out hot tub delivered the SAME day we ordered it. Now it is up and running and we really enjoy it! As someone said to us, “it’s a lifestyle”!
Michael Radler
17:09 17 Aug 24
Andrew Huntsman
19:38 27 Jul 24
Jake and his team were great to work with. We had a deadline for a homeowner to get a spa installed and Jake worked hard to make sure we met that deadline. Highly recommend!
Michael Miller
19:30 07 Jun 24
The work performed was top notch and deserves a 5 star. I gave 4 due to the slowness of scheduling and loosing me in the system when I first tried to schedule. I suggest being proactive to get their excellent service
Joshua Tannenbaum
19:02 07 Apr 24
Damian Ellsworth
23:13 16 Mar 24
Very friendly and knowledgeable.
Ellen O'Gorman
16:42 20 Feb 24
Delivered a rental tub( for a special occasion) and was not told that it would take 12 hours to come to temp- then come to find out they didn’t put the heater on. FAIL
Cobus van Rooyen
04:17 18 Jan 24
Sell Quality High End Hot tubs. Staff is awesome and great maintenance team
Christopher Whaling
00:53 06 Jan 24
Everyone has been so helpful + great service on a holiday weekend. Customer service is the most important thing to me that you can get from your spa company and these guys have been so awesome!
Christine Smith
23:53 30 Dec 23
Everyone was so nice! Great customer service from Jake. If you want to purchase a hot tub go to Crystal River Spas
Meghan Buck
23:03 30 Dec 23
We are so happy with our spa. The delivery and setup was no hassle, they took care of everything. Great company to work with
Marshall Olsen
04:57 29 Nov 23
great company and great line of hottubdbeen using hottubs since 1995 and no doubt this company is the best
David Milne
00:32 24 Nov 23
The team at Crystal River spas was excellent. Ordering process and on time delivery were impressive. Delivery and install was very professional. I would highly recommend CR for any spa or hot tub needs.
Jack Kennedy
00:25 12 Nov 23
Andrew Cruz
01:54 12 Oct 23
I personally injoyed the visit, There were professional and friendly and answered all questions .We are Happy customers and are now Injoying our new Hot Tube , Thank you Crystal River Spas
Derek Donovan
04:27 30 Sep 23
I recently purchase a Hot Springs spa from Crystal River and everything was easy and the hot tub is amazing! Brad did a great job explaining all the different hot tubs that they offer and made it easy for me to pick the right one for my family. Jake then made the delivery and installation process a breeze. I shopped around before purchasing the hot tub and am glad I went with Crystal River. I highly recommend them.
Heidi Stowell
17:14 22 Sep 23
Great customer service from showroom to install and beyond!
John Worley
18:52 06 Sep 23
Tim Lanton
18:51 06 Sep 23
Cheap company. Lie to you on what you need to hear to get what they want.
Josh Willington
18:50 06 Sep 23
James Lattimore
18:49 06 Sep 23
Judith Weber
22:48 23 Aug 23
Absolutely, loved the service from Crystal River Spa. Client just bought a new hot tub and we couldn't be happier with the service provided. They came out to the site to see how to facilitate the whole situation and how to best suit us. Thanks
Scot Knutson
21:51 20 Aug 23
Don’t have much good to say other than they were friendly when you talk to. We felt like they hid a few of the charges and were misleading about some “costs” until they sent the final bill. For example we talked about a salt system the entire time which I assumed was part of the cost when we made the purchase (lots of line items on the quote could have covered it and one even mentioned “freshwater system”, but ended up getting added on at the end. Additionally was told crane would be $700, they measured distance, we knew a boom truck wouldn’t work, and it was indicated in the store that itl be that amount but when the bill came it was $1655. Last thing is once the spa was delivered and set up they didn’t follow back up or even give us the chemicals or start up kit until nearly two weeks later and was left feeling a bit in the dark. They promised to send videos, give a cheat sheet, etc but never happened. When they eventually dropped off chemicals they didn’t tell us when or coordinate to go over things, was just left at the door. Overall pretty disappointed after hearing good things about them.
Richard Hodosh
20:13 16 Aug 23
Dan Cole
14:23 27 Jul 23
Jake and his team do an excellent job. We are very happy with our hot tub and the monthly maintenance service that we get from Crystal River Spas.
Keith
14:26 26 Jul 23
Outstanding service during the delivery and set up process. The staff went above and beyond to accommodate our tight schedule. They were efficient, knowledgeable, pleasant, and responsive when minor issues arose. Our hot tub is well-made, arrived in excellent condition, and functioning perfectly. The service team maintaining the tub is polite, personable, professional, informative, and doing an outstanding job maintaining our water quality. Kudos to Crystal River Spas.
Paula Ponto
00:52 22 Jul 23
They did a great job from beginning to end. Very friendly and helpful. Would highly recommend
Amy Curran
17:26 06 Mar 23
We love our new spa from Soak! The process was so simple and Darlene and her team were great to work with!
Allison Sawczyn
02:40 17 Feb 23
Love the attention to detail with the service team and how they handle our hot tub perfectly.
Nicole Piercy
20:09 15 Feb 23
Crystal River Spas was a fabulous choice for us - product perfect, service spectacular and the hand holding throughout the entire process was right onWe would highly recommend Crystal River Spas
Karin Bleiler
23:50 26 Jan 23
If you're looking to do something special, fun and unique, I highly recommend renting a hot tub from Crystal River Spas. We were in the valley over the winter holidays, and rented a hot tub to surprise our daughter's (10 and 4). Crystal River handled the drop off, all of the setup and were great to work with. We all had fun and great memories we'll never forget.
James Young
17:12 23 Jan 23
Crystal River Spas is simply the best!! We have purchased three Hot Springs hot tubs from them over 22 years and several moves. Joan and Jake are amazing and like family to us. They have never failed to take care of any questions, concerns, or issues we have.We recently moved from the Roaring Fork valley and decided to purchase our fourth Hot Springs tub. We came back to Carbondale several times and they spent hours of their time helping us select our new model and size, fully aware they were unable to sell us a tub because of the distance we moved.Their product knowledge is amazing and they are always happy to answer your questions or share tips and techniques for your hot tub experience.We always stop by to catch up and visit whenever we are back in the area.
Jessie Johnson
19:09 22 Jan 23
Fantastic service! Darlene, Jake, and crew were amazing! We’re loving our new hot tub!
Kristina Dahms
21:30 16 Jan 23
Great service! Very on top of things in general! Pre-delivery communication needs to be a bit better but otherwise great! Would highly recommend !
Laurence Bleiler
22:00 30 Dec 22
Great hot tub rental. The kids had so much fun.
Brandon Fletcher
18:30 20 Dec 22
Working with Crystal River Spas was great! They worked with me to pick the right hot tub and get it in place during the crunch of the holiday season. The owners, Jake and Darlene, even came out on a Saturday and helped install to assure everything went according to plan. They continue to answer questions and take care of me after the job was done, highly recommend.
guy-michel paquin
01:09 17 Dec 22
Bonne réceptionBonne attention
Laura Traeger
00:30 17 Dec 22
Unfortunately, I have been trying to get my spa serviced since the summer. I have called and left voice mail messages as well as sent emails with no response for months.
Adonna McDade
15:23 12 Dec 22
Super people and very responsive!
Don Olmstead
23:43 07 Dec 22
Purchased an amazing hot springs tub from Crystal River, and have a great experience start to finish. Jake is great at communicating and keeping me in the loop. Bryce and his guys did a great job on the install and educating myself and my family. Even the crane operator was was courteous and professional and highly skilled. I highly recommend anyone looking for a hot tub or hot tub service contact Crystal River Spas.
David Lopez
01:44 07 Oct 22
Great communication. The guys who installed were very nice and knowledgeable. Overall great experience.
Angela Aibner Strode
17:18 22 Sep 22
I had a great purchase experience at Crystal River which has unfortunately been replaced by a negative experience with their service department. Since I live in Rifle, they will not schedule a time for their service tech to come to my house, but instead said he will come over "on his way home...if he has time after his other service calls." So basically I just have to hope that the tech finishes his up-valley work early. It's been over a month since my first call to Crystal River and no one has come out yet. On the phone, they were rude and demeaning, perhaps because I live down-valley, or maybe they treat everyone this way. In my search for other hot tub experts, I contacted the Hot Tub Guy out of Eagle and he has been kind, professional, and prompt.
Matthew Steckler
21:11 16 Aug 22
Excellent service and support. Many thanks to Bryce in getting everything setup!
Jake Spaulding
14:40 31 Jul 22
Ami Maes
17:55 02 May 22
It was amazing to work with Brad at Crystal River Spas to find the perfect hot tub for our clients! He was incredibly knowledgeable, helpful, resourceful, patient, friendly, and definitely went the extra mile to make sure everything was a perfect fit! We look forward to working with Brad and Crystal River Spas for many years to come! Thank you Brad and your team for making this big purchase a success! We're very thankful you're here in Carbondale, Colorado!
Linda McKinley
15:13 21 Mar 22
We purchased the hot tub 2 years ago from Crystal River/Soak spas. They've serviced it since then and we're extremely satisfied with the tub and service.
Thomas P Danis
20:57 08 Jun 20
I have used crystal river spa to purchase hot tubs and used their service for over 20 Years.The whole staff is Professional, knowledgeable, service oriented and mostly responsive.I appreciate that they are here in the Aspen Valley ‘Tom Thomas P Danis
Carol Rickstrew Burns
22:50 25 Jul 19
They take good care of my spa. Always quick to address any concerns I might have
Sally Beneman Sakin
19:58 25 Jul 19
They are honest about the spas they sell and are direct about what will work for you and your property rather then just trying to sell you something for their profit. their service people actually come and do the job they promise, following up with commitments they have made. My previous experience on service has been untrained, unreliable service staff leaving poorly cleaned pools or spas and no accountability by the service department or owners. Thank you Crystal Springs!
Dan Cole
14:08 16 Jul 19
Reliable and great service. Never have to worry about our hot tub.
Janae Jochum
21:48 06 Jun 19
Jake, Joan and the crew have outstanding customer service! I felt very well taken care of and it was a piece of cake. They delivered, installed and set it up! I highly recommend supporting this local business!
Jack Brendlinger
16:35 15 Dec 18
Price and professionalism were top notch
Charlie Sutherland
23:33 15 Nov 18
Jake and the team @ Crystal River Spas did an excellent / fantastic job guiding us thru our first Hot Tub purchase. From the consultive approach on choosing the right model for our needs and space to the professional and courteous installation team not to mention the friendly demeanor of all of the staff. Thanks again for the great experience! We look forward to many years to enjoyment with our new Hot Tub and the comfort of knowing that Crystal River Spas is there when we need them.
Victoria Stulgis
16:37 31 Oct 18
Jake was fantastic in terms of coming up to our house and helping to select the ideal location, through to seeing our hot tub was filled up and ready to soak in. We love the hot tub and service at Crystal River Spas. They were great about getting it delivered, up and running and coordinating with the electrician, and also came out to give us a tutorial and cheat sheet on how to service the hot tub/keep it clean. Great service and the hot tub really is incredible!
Kimberlee Hussong
15:28 26 Feb 18
Choosing the right spa for us and making the purchase was very easy at Crystal River Spas. Everyone is very friendly and knowledgeable about their spas. The delivery went smoothly and I have absolutely loved my first few nights in my new hot tub!
Genève Kashnig
21:26 07 Feb 18
The entire company has been fantastic through my hot tub install experience. They went above and beyond to help me understand maintenance, wiring, placement and gave me their personal numbers so I could get fast answers in the future. I'm so happy with my new hot tub. Everyone should buy from Crystal River Spas. 10 stars!
Jason Kreiling
15:38 05 Feb 18
Everyone at the store was very helpful and knowledgeable. We found exactly what we needed for the space that we had in mind. The delivery guys were quick and helpful explaining the different chemicals that would be needed to keep our spa looking good.
Guillermo Gallegos
17:44 07 Dec 16
Ana Paniagua
01:38 06 May 14
Michael Maxson
03:23 06 Feb 14
Great job on your video. Great store.
Lindsay Leonard Cheney
23:18 01 Jan 14
Terry Monger
02:38 10 Nov 13
Cody Morrison
18:31 12 Aug 13
